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Customer support

Write to us

A problem, an idea, a question about your method? Tell us here — a person from the Assimil team reads every message and answers by email.

Your email address

So that we can reply to you.

The address you are signed in with in the app.

Where do I find this address?

Open the app menu: your address is shown vertically, to the right of your photo.

Important: a purchase is tied to the address it was made with. Check that the address you are signed in with in the app is the very same one — that alone explains most purchases that seem lost.

What is it about?

Pick what your message is about.

What is it about?
Narrow it down Choose the closest situation.
Which part of the lesson?
Where did you buy it?

To make the search easier. It is on your receipt or confirmation email.

A method bought in a bookshop is unlocked with the delivery code — on the card in your box, on the first page of the booklet, or in your account on assimil.com. The easiest way is through the app: menu, then “Delivery code”. It guides you in three steps and reminds you of the exact address to give — that address is what makes the method appear.

Or register the code on the website
Where do you use Assimil? — optional
Add a screenshot Add your purchase receipt — optional

The store receipt or the confirmation email: that is what lets us find the transaction.

Your message

Describe your problem as precisely as you can.

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